A powerful aspect of outbound telemarketing and sales is the flexibility it can provide for organisations in meeting numerous business challenges. From product launching, appointment setting, affinity marketing, fund raising and political marketing to subscriptions, order generating and direct sales, we find no aspect of commerce has been unresponsive to this tool!

Our outbound programs include:

• Primary focus on customer service and satisfaction, ensuring premium customer acquisition and retention across all campaigns.
• Integrating the appropriate media, sales techniques and distribution methods (fax, email, sms).
• Using people with the most appropriate skills for each individual campaign.
• The importance of good targeting, excellent lists and disciplined database management.
• The need to combine customer and client relationships based on high standards and ethics.
• The effectiveness of cross selling, up selling and add-on selling.
• The importance of scheduling the frequency of calling into your lists.

Outbound Services can be utilised in the following marketing areas:

• Sales
• Appointment Setting
• Customer Acquisition
• Satisfaction Surveys
• Winback
• Customer Referrals
• Retention
• New Product Launch
• Lead Generation
• Market Research
• Verification
• Data Cleansing

Outbound telemarketingand sales links together and drives the variety of media that builds customer and client relationships. As well as enhancing other programs by providing a very cost effective personalised delivery systems and afilitiate programes

A key benefit of well-developed, integrated outbound telemarketingand salers programs is that they permit us to courteously and effectively handle not only the interested groups, but also the groups of prospects that are not ready to buy. They can be nurtured so that their relationships are continued until they reach a more active qualification level and as such, valuable contacts will not be lost.

An efficient answering service guarantees a premium level of care for your customers resulting in increased customer satisfaction and greater sales.

Our inbound services will be developed to suit your unique requirements and can be utilised in the following ways:

• Taking accurate messages and delivering them promptly to the appropriate contacts.
• Immediate scheduling of appointments.
• Securing immediate sales.
• Solve customer issues fast and efficiently.

Our team can become the front line for your company and act as 'problem solvers' to keep your customers informed, content and coming back for more. You will have your own dedicated line/s, answered in your own company name by our trained and professional staff who will know your product better than you do! Or we can simply behave as a professional answering service.

The right kind of letter, leaflet, email or sms to the right target market can do wonders for your business. Our trained experts can help you, design, print and deliver an effective promotional piece for your direct marketing campaign. In recent years we have discovered the power of sms and can work with you to develop an effective campaign that integrates these marketing initiatives for best results.

The right kind of letter, leaflet, email or sms to the right target market can do wonders for your business. Our trained experts can help you, design, print and deliver an effective promotional piece for your direct marketing campaign. In recent years we have discovered the power of sms and can work with you to develop an effective campaign that integrates these marketing initiatives for best results.

Free Consultation

We will spend the initial consultation discovering more about your business and what you have to offer. We will make suggestions for you to decide which would be the best marketing tools for your business.

Daily Analysis

Once each shift has been completed, our professional staff will analyse the data received, and will provide you with a progress report for your perusal.

Data Processing

We believe in the saying "Time is of the Essence". All lead statistics and results are available within 12 hours of calling and can be made available sooner where required.

Training

Our qualified staff are comprehensively trained for each campaign to suit your individual requirements. We encourage clients to meet with the operators prior to undergoing any campaigns or market tests to speak about the product for improved results.

Monitoring

We have voice recording of calls and welcome clients to listen to all sales calls and give us their valuable feedback.

Quality Control

Procedures are implemented to ensure quality is maintained throughout the duration of your campaign. This often involves 'spot-checks' of sales or where necessary a higher authority verification at the end of each sale.

The right kind of letter, leaflet, email or sms to the right target market can do wonders for your business. Our trained experts can help you, design, print and deliver an effective promotional piece for your direct marketing campaign. In recent years we have discovered the power of sms and can work with you to develop an effective campaign that integrates these marketing initiatives for best results.